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@ Touchstone

A new ERP for a ropeway company.

Banking System automation for co-operative banks in India.

Business process reengineering & development of SAAS ERP system for Ratel Ltd. Finland.

Development and Implementation of ERP system for a Real Estate Client in India.

Development and maintenance of ERP System for Microfinance Company in India

Development of a Hospital Management System for a Cancer Hospital in India

Development of Attendance Management for Advertisement Agency in India

Development of end to end Hospital Management System for a Hospital Chain.

Development of Hotel Management System for Hotel and Hospitality Chain in India

Development of Hotel Management System for Hotel and Hospitality Chain in India

Development of Education Management System for a Education Chain in India

TTPL ERP Solution -Manufacturing.

TTPL Managed Services.

TTPL Hospital Management System.

TTPL Infrastructure Management.

IT Infrastructure Management

Our portfolio of services covers all aspects of infrastructure to provide true end-to-end solutions focused on your business outcomes. The result is improved service quality, productivity and end-user satisfaction.

IT Infrastructure Specialists….at your service

  • Do you have any challenges in managing your IT infrastructure today?
  • Are you interested to have a specialist manage your IT Infrastructure?

If your answer to the above is "YES", then we have the solution - Touchstone's Infrastructure Management Services customized to offer end-to-end management of your existing infrastructure hosted within your premises, any third party service provider or Touchstone (Managed Services).

Key concerns for CIOs today?

  • Provide uninterrupted service to it's users to ensure profitability and cost-efficiency of an organization.
  • Need to maintain and retain the right combination of "Skilled expertise", "sophisticated tools" and "High-end processes".
  • The annual cost of maintaining and supporting this IT infrastructure pales the initial purchase price.

Why Touchstone?

    • Specialists in delivering SLA-based, infrastructure management services, being in the business of providing Infrastructure services since 1998.
    • Rich experience and deep expertise in supporting mission critical infrastructure on a 24X7 basis, than most Indian IT services providers today.
    • Services being delivered using a proven global delivery model that leverages on the world- class network and data center infrastructure, and top-notch technology talent.
    • Services  are  customizable,  SLA-driven  and  offer  an  irresistible  value  proposition  to organizations seeking improved ROI.

How can Touchstone add value to your investment?

  • Meet  stringent  SLA  expectations  of  business  users,  in  terms  of  service  availability  and performance on a 24X7 basis.
  • Enhance  responsiveness  to  changing  business  needs  by  improving  flexibility,  speed  of technology innovation and support.
  • Realize productivity benefits and performance enhancement by streamlining IT processes using ITIL best practices.
  • Ensure   better   return   on   invested   capital   by   optimizing   IT   infrastructure   through consolidations, capacity planning and new technology adoption.
  • Improve security by developing relevant internal control frameworks – BS7799, COBIT & enabling compliance to statutory / regulatory requirements – SOX, SAS70.
  • Reduce the cost of IT operations through remote management.

About Touchstone's Managed Services/ Infrastructure Management Services

Touchstone's core focus in offering infrastructure management services (IMS) is supported by:

  • Touchstone’s  robust  service  infrastructure  with  primary  command  centers  in  Kolkata,  and secondary center in Hyderabad .
  • Touchstone’s leverage on a global network infrastructure, comprising of multiple NOC architecture and world class IDCs.
  • Touchstone’s stringent policies on information security and intellectual property.  Touchstone stringent security practices cover personnel security, network security, anti-virus policies, desktop user policy and physical security
  • Risk mitigated ITIL-based delivery methodology
  • Large pool of certified resources
  • Touchstone's experience to manage large IT infrastructure in cost effective way is attributed to its
  • In-house set of tools which integrate well with the leading Opensource & commercial service tools,  specially
    • A comprehensive enterprise system management tool
    • Management  portal  having  secure  reporting  capabilities  with integrated ServiceDesk

Touchstone’s Managed Services/ IMS include:

      • Monitoring  and  management  of  enterprise  network  devices,  security  appliances,  data center components like server OS, database, messaging solutions, middleware and  web applications,    storage    devices,    virtualization    technologies,    and    end-user    desktop environments
      • IT Audit/Consulting Services (Technical Solutions, DR/BCP etc)
      • One Time Migration and Solution Implementation Services
      • Vendor Coordinations

Touchstone’s offers various engagement models categorized under the following variants:

      • Silver  Service:  Customer  looking  at  only  monitoring  the  infrastructure  (Availability  and Basic Performance Parameters) and expecting Touchstone to perform Vendor Coordination.
      • Gold Service: Customers who are looking at reactive administration support
      • Platinum Service:  Customers who are looking at administration support with strict commitments on SLA for Notification, Response and Resolution.

Key benefits of Touchstone’s Managed Services/ IMS include:

      • Low operational & maintenance costs
      • Access to skilled and experienced resources
      • Reduced downtimes and fast problem resolution aiding in quality of service
      • Focus on IT strategies for their core business
      • Keeping pace with rapid technology advancements